本文《商务英语中级考试模拟试题(2)-》关键词：商务英语．ＢＥＣ
PART ONE Questions 1 – 7
Look at the statements be low and the text about time management on the opposite page.
Which section(A, B, C or D) dose each statement 1 – 7 refer to?
For each statement ! – 7, make one letter(A, B, C or D)on your Answer Sheet .
You will need to use some of these letters more than once.
Example :
People choose to plan their work at different times.
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A B C D
In order to complete a task well, it may not be necessary to deal with every detail.
If you have too much to do, you may need to turn down work in the future.
Any planning activity needs to take place on a regular basis.
You should avoid giving additional time to a particular task.
It is possible that some routine tasks do not need to be carried out.
If you are overloaded with work, it is important to identify the cause.
People at all levels perform time-wasting activities. SuccessfulTime Management The secret of avoiding work pressure is thinking ahead. Every day you need to review your progress towards objectives and decide how you can best use the time available to make further progress. You may find this is best done at the start of your working day but some people prefer to have a planning session just before they finish. Whichever you select – and you may need to experiment to find what suits you best – find some way of fitting the activity into your schedule. Never say, ‘ I don’t have time to plan today ‘.
Managers at all levels occasionally find they have taken on more than they can cope with. This is not a crime, but you must examine the reasons for such a situation and then plan a course of action. Until the problem is resolved, most of your time and energy will go to worrying about the situation and you will feel unmotivated. Think too about how to prevent it happening again. This may require you to be firm and avoid agreeing to more than is realistic.
If a review of your working practices shows that you are too much of a perfectionist, do something about this. Modern definitions of quality refer to ‘fitness for purpose’. If you bear this in mind, you may find it easier to persuade yourself to settle for an acceptable level of quality rather than perfection. When thinking about objectives and planning how to achieve them, consider how thoroughly you need to do something in order to meet your requirements. Unless you have spare time, do not spend extra hours on an activity in an effort to cover absolutely everything.
If your review of a period of time shows that you are spending time on things that are not really necessary or important, then think hard about whether you can afford this time. Many people file unnecessary papers and attend endless, unproductive meetings. Even top managers can be guilty of misdirecting their efforts by supervising subordinates too closely or failing to delegate. If you question on the necessity of certain work, you may find it easier to avoid these misdirected efforts and this will better inform your planning in the future.
PART TWO Questions8 –12
Read the article below about the importance of staff appraisals.
Choose the best sentence from the opposite page to fill each of the gaps .
For each gap 8 –12, mark one letter (A-G) on your Answer Sheet.
Do not use any letter more than once.
There is an example at the beginning.(0)
Staff appraisals
Good preparation for staff appraisals can pay dividends in terms of staff loyalty and satisfaction
Many managers, particularly those running smaller companies, feel they are too busy to give their employees appraisals, and many staff clearly dread them. (0)____. They provide the opportunity for the manager to have one-to-one discussions with an employee and find out about any concerns, as well as identifying training needs and discovering career aspirations. They can make a staff member fell valued and so build loyalty.
The annual appraisal can either be a rewarding or painful experience. According to research carried out among 500 employees, the standard office appraisal is far from perfect. (8)____. The possible outcome for the company is even worse: up to a quarter of employees will look for a new job within two weeks of a bad appraisal and 40% within a month.
The quality of the appraisal lies with how the boss decides to carry it out. When it is done well, employees are able to use the feedback they receive to improve their performance . (9)____. So how should a constructive appraisal be carried out? According to Andrew Gillingham, a consultant trainer, appraisals can be manager-led, with the appraiser preparing a document and sharing it with the employee. Establishing training needs and motivating the employee towards bigger and better things are part of this progress. (10)____. In both cases, Gillingham believes that the effectiveness of the appraisal discussion can determine the performance of the company.
Gillingham believes that anyone who thinks it’s just the employee who doesn’t like the appraisal experience has got it wrong. Too many managers regard appraisal as a waste of time. (11)____. Managing people is a difficult matter, and without the necessary training, many managers try to avoid the uncomfortable issues that often need to be discussed at appraisals.
Gillingham believes that calling the process an appraisal may be unhelpful. (12)____. In either case, it is important to ensure that the meeting is successful and results in better quality management. Gillingham firmly believes that the main thing is to emphasise an open communications ethos in the workplace that gives staff a chance to talk about issues and feel valued.
Example :
0
A BCDEF G
AAlternatively, managers may want the employees themselves to evaluate their work performance.
BIn larger companies, the people likely to do something with this information will be found in the HR department.
CProblems such as rushing through the appraisal and being appraised by a manager who doesn’t understand the employee’s role were common concerns.
DArguably, ‘performance review’ is more appropriate since it helps create correct expectations from the meeting and indicates what will happen.
E This is mainly because they have not been shown how to carry out appraisals properly.
FBut all too often the formal of the appraisal doesn’t allow this.
G But this can be avoided and, given a more positive attitude from participants, appraisals can prove enormously useful for all involved.
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